In an effort to further connect citizens and staff in a shared investment in the community, the Town of Leland has launched Leland311.com, an online portal for reporting non-emergency issues.
The new mobile-friendly website allows Leland residents to quickly and easily request service for a variety of problems, including potholes, cracked sidewalks, litter, graffiti, excessive noise, abandoned vehicles, damaged playground equipment and water quality issues. In the event of a hurricane or other natural disaster, residents can also utilize Leland311.com to report common storm damage, such as uprooted or downed trees, blocked roadways, flooding and sewer issues.
“The 311 initiative is part of our ongoing efforts to make it easy for citizens to notify Town staff of possible issues and for staff to be responsive to the needs of our residents. It also helps staff stay on top of any issues and problems happening within the Town,” said Brannon Richards, Public Services Director for the Town of Leland.
Leland311.com – which replaces the Town’s previous citizen problem reporter app, SeeClickFix – includes an interactive and updated Town map that uses geolocation to pinpoint a user’s physical address. Users who are reporting a problem spotted elsewhere in Town can manually enter that location. More notably, however, the map lets users see what has already been reported around them by their neighbors and fellow Leland residents.
“That feature of the map is particularly helpful because people can see if a problem they are reporting has already been reported by someone else in their area, and they are able to see whether problems have been resolved or are still being addressed,” said Bill Nadeau, Parks and Facilities Manager for the Town of Leland.
A user-friendly design that is accessible on all screen sizes, Nadeau added, means residents may be more motivated to notify the Town of any issues or problems they see.
“We want this to be a fast and easy process for our citizens, so it becomes a tool they use regularly to communicate with Town staff,” he noted.
In just a few minutes, residents can submit their request by visiting Leland311.com from their smartphone, laptop, desktop or tablet, selecting a report category and a specific problem within that category, and providing any further details about the problem. Users also have the option of uploading or taking a photo to go along with the report details. Residents are notified by email that their report has been submitted and receive a follow-up email confirming that their reported issue or problem has been resolved.
Step-by-step instructions for Leland311.com are available by clicking the “Report a Problem” tab on our website under "Residents and Visitors."
For more information regarding Leland311.com, contact Bill Nadeau, Parks and Facilities Manager, (910) 371-0148.